Glass letters, symbols, numbers and gifts for birthdays, showers, weddings and anniversaries!
Frequently Asked Questions ...
General Questions:
- How do I determine the size of my number, letter, symbol or Art Block?
Each category indicates the size of each glass block.
For additional information on our products contact Customer Service at service@ExpressionsInGlass.com. Our hours of operation are Monday – Friday 10 am to 4 pm Eastern Standard Time.
- How do I know if an item is in stock?
We work closely with our artisans to ensure our products will be in stock, if am item happens to be out of stock we will notify you and let you know when the product will be available to ship.
- Is your site secure?
Yes,
Expressions in Glass uses SSL (Secure Socket Layering) 128-bit encryption to protect your information. We also hold a secure key, or digital certificate, through Let's Encrypt Authority X3.
This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any fraudulent use of your credit card, please call the issuing bank of your credit card immediately to make sure your rights are protected.
- Do you allow order placement for international orders?
For shipments outside the US, please email customer service at service@ExpressionsInGlass.com for possible order assistance.
- Do you offer Gift Boxes?
Yes, each glass block will be individually placed in a gift box at no charge.
- How do I check or track my order status?
Once your order ships you will receive an email with a tracking number.
- What are the shipping costs?
US Orders Ship via USPS Priority Mail. We charge you no more than USPS standard flat rate shipping costs:
1-2 Items: $8.30
3 Items: $12.00
4-18 Items: $15.05
19-27 Items: $21.10
For shipments outside the US, please email customer service at service@ExpressionsInGlass.com for possible order assistance.
- What shipping methods do you use?
Each of our products arrive in their very own complimentary gift box.
Our packages are sent via the United States Postal Service (USPS) Priority Mail, which usually arrives in 2 – 3 days for the 48 contiguous states.
Currently COVID19 priority mail shipping times are 3 – 4 days for US contiguous states. Shipping times may vary for Alaska, Hawaii and US territories.
To verify shipping time to your destination please click here https://www.usps.com/priority-mail/map/ and enter the zip code 19508.
- When can I expect my shipment to arrive?
Our packages are sent via the United States Postal Service (USPS) priority mail flat rate boxes. Priority Mail flat rate boxes once shipped usually arrive in 2 – 3 days. Please note during COVID19 priority mail flat rate box shipping times are 3 – 4 days
Orders typically ship within three days if we receive them by 12:00 p.m. Eastern Standard Time.
The Shipment occurs within 3 business days (Monday - Friday) if orders are received before 12:00 p.m. Eastern Standard Time.
- Do you ship international orders?
For shipments outside the US, please email customer service at service@ExpressionsInGlass.com for possible order assistance.
- Can I place an order now and send you a check?
No, at this time we do not accept payments by check
- Can I use a Expressions in Glass LLC gift card as payment?
Yes!
During your check out, you may enter in your gift card number for easy payment.
The dollar amount is already stored in our files and will be automatically applied.
- What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover card and PayPal.
- Why are orders shipped to some states taxed?
We are required by law to collect sales tax for orders shipped to Pennsylvania locations because we have nexus in PA due to our warehouse location.
- How do I submit suggestions for a new product ?
Please email customer service at service@ExpressionsInGlass.com with your product suggestions.
- Interested in becoming an Expressions in Glass Sales Representative?
Please email customer service at service@ExpressionsInGlass.com to find out how you can become an Expressions in Glass LLC sales representative.
Returns & Exchanges:
- What is your return policy?
If for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. You may return or exchange an item within 30 days of the delivery date.
Please indicate your reason for returning or exchanging the item(s) on the packing slip you received with your purchase. Place the packing slip inside the package and securely place the item(s) inside the package. For exchanges please note the item you would like in exchange for the item you are returning.
- How long do I have to return an item?
You may return an item for a refund within 10 days of the delivery date.
- How do I return an item for a refund?
Please complete the return form on the back of your invoice/packing slip. This will help us ensure we are able to process your request quickly and accurately.
Remember to package the items securely and include the packing slip you received with your order.
You must seal the package properly to ensure no damage will occur during return shipment.
Returns are processed in the order they are received. Please note this may take up to 10 days to be refunded once we received your return.
Refunds are processed back to the original method of payment. Credit card refunds will be reflected on your credit card billing statement within one billing cycle.
- How long will it take to get a refund on my original form of payment?
Our Returns Department processes the returns in the order they are received. Return processing may take several days from the time we receive your package in order for them to be inspected and then processed. From the time our Returns Department processes your package, we commit to processing your refund within 24 hours. Your refund should appear on your statement within one billing cycle.
- Do I have to use USPS for returns/exchanges?
No.
You may use any carrier to return your items. However, we highly recommend you ship your exchange back to us using USPS priority mail flat rate boxes.
If not, we suggest that you ship your return with an insured carrier and that you make note of the tracking number on the package. The tracking number will allow both you, the customer and Expression in Glass LLC to track the package.
Address for returns:
Expressions in Glass LLC
Returns Department
1982 Cocalico Road
Birdsboro, PA 19508
- How do I exchange a gift?
Gift exchanges are simple and handled in a discreet manner. Please follow the exchange instructions listed below and be sure to note on your order paperwork that the item was a gift. You may exchange your gift for other items of equal value.
Please package the items securely and remember to include the packing slip you received with your order. Please indicate the reason for the exchange and provide your address and phone number. Remember to indicate what items of equal value you would like in exchange for your gift.
Exchanges are processed in the order they are received.
- How do I exchange an item?
Exchanges are simple. Please follow the exchange instructions listed below. You may exchange your item for other items of equal value.
Please package the items securely and remember to include the packing slip you received with your order. Please indicate the reason for the exchange and provide your address and phone number. Remember to indicate what items of equal value you would like in exchange for your item.
Exchanges are processed in the order they are received.
THE BRAND
